Contact Kasinolicenser

Email us

All enquiries go to one address: [email protected]. We answer as quickly as we can, but we cannot promise a specific time.

Have you found a mistake?

Licences and registers change, and we can miss things. So we would like to hear about it if something on Kasinolicenser is wrong. It helps if you tell us:

• Which page it is about.
• What it says and what you think is wrong.
• A source if you have one, such as a link to the regulator’s register.

We check it ourselves. If there is a mistake, we correct the page and update its date.

Do you work for a casino?

If something about your licence is wrong, send the licence number and a link to the register or licence list where we can see it. We correct the page once we have been able to look it up ourselves.

What we cannot help with

• Your casino account. We have no access to the casinos’ systems and cannot help with withdrawals, bonuses or closed accounts. Contact the casino’s customer service straight away and keep your records. Some complaint deadlines are short.
• Complaints about casinos. We cannot deal with them. Our pages about the licences explain the complaint route under each licence. If the casino states no licence, or its terms exclude Denmark, there may be no route.
• Legal advice. Our pages are general information, and we cannot assess your particular case.

Your personal data

We use your email address and your message to answer you. If you want to know what data we hold about you, or want it corrected or deleted, email the same address. You can read more in our privacy policy.

Never send us passwords, card details or copies of your ID. We do not need them.